FAQs

1. How long does shipping take?
US orders usually arrive in 5 to 12 business days. International orders take 7 to 18 business days. You’ll get a tracking number once your order ships.

2. Do you offer free shipping?
Yes. We offer free standard shipping on all US orders. No minimum spend required.

3. Are products authentic?
Yes. 100% authentic, sourced only from manufacturers or authorized distributors. No grey market.

4. Can I return items?
We accept returns within 30 days of delivery. Items must be unused, in original packaging.

5. What if my item arrives damaged or defective?
Email us within 7 days of delivery with photos of the item and packaging. We’ll send a replacement or full refund.

6. How do I track my order?
Check the tracking link we email you after shipping.

7. How do I contact support?
Email support@luxilive.com

8. What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and Google Pay. All payments are 100% secure.

9. Do you ship internationally?
Yes, we ship to most countries. Shipping times and fees vary by destination and will be shown at checkout.