Return & Refund Policy

Thank you for shopping with Luxilive. We want you to love your purchase. If you’re not completely satisfied, you can return it. Here’s how it works.

RETURNS
You have 7 calendar days from the date you receive your order to request a return. To be eligible, items must be unused, undamaged, and in original packaging with all tags attached.

RETURN PROCESS  
Contact us at service.luxilive@outlook.com with your order number and reason for return. Pack the item securely in its original packaging and include your proof of purchase.  

Who pays for return shipping:
We cover the cost of all returns. If you need to return an item, contact us and we’ll take care of the return shipping for you.

Refund amount:
Refunds will be issued for the actual amount you paid. If a discount or coupon was applied to your order, the refund will reflect the discounted price, not the original retail price.

REFUNDS:
Once we receive and inspect your return, we’ll process it within 5-7 business days. You’ll get an email confirmation. Refunds go back to your original payment method. It may take 1-2 billing cycles for your bank to post the credit.

EXCHANGES:
We don’t offer direct exchanges right now. Please return the original item for a refund and place a new order for the item you want.

EXCEPTIONS - Items we can’t accept for return: 
- Intimate apparel, swimwear, or earrings for hygiene reasons  
- Perishable items  
- Gift cards  
- Custom or personalized items  
- Digital products  

For defective or damaged products, contact us immediately at service.luxilive@outlook.com.
We’ll arrange a refund or replacement at no cost to you.

ORDER CANCELLATION:
You can cancel your order for a full refund if it hasn’t shipped yet. Once your order ships, the return policy applies. We process orders within 2-3 business days, so contact us ASAP at service.luxilive@outlook.com if you need to cancel.